Refund policy

Refund Policy

Last updated: October 27, 2025

At Bennett Interiors / Home Philosophies, we are proud to curate and resell furnishings, lighting, and accessories from a network of trusted vendors and artisans. Each product is sourced with intention and care, and because of that, our return and refund process is guided by the policies of the individual vendors and manufacturers from whom your items are purchased.

We are a boutique retailer based in Naples, Florida, and our goal is to ensure every customer feels supported throughout their purchasing experience. While we will always do our best to advocate for you, please note that refunds, returns, and exchanges are subject to vendor approval and terms.

1. Vendor-Dependent Return Policy

Because we work directly with a variety of vendors and manufacturers:

  • Some vendors do not accept returns or refunds under any circumstances.
  • Other vendors may offer a limited return window (typically 7–30 days) from the date of delivery.
  • Certain vendors charge restocking or handling fees, which may be deducted from any approved refund.
  • Shipping costs are generally non-refundable, unless the vendor’s policy states otherwise.
  • In some cases, return shipping fees may be the customer’s responsibility, while others may provide prepaid return labels.

For details regarding a specific product’s return eligibility, please contact us directly before purchasing or prior to initiating a return request.

We will gladly review the vendor’s terms with you and outline all options available for your order.

2. Custom, Made-to-Order, and Special Orders

Many of our furnishings and décor items are customized, made-to-order, or produced specifically for you.

These items are final sale and non-refundable once production has begun.

This includes, but is not limited to:

  • Upholstered furniture or case goods with custom finishes, fabrics, or dimensions
  • Special-order lighting, rugs, and artwork
  • Private label or one-of-a-kind items

If you have questions about whether an item is eligible for return or exchange, please reach out to us before finalizing your order.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and a detailed description.

We will:

  • Notify the vendor or manufacturer immediately,
  • Coordinate with them to evaluate the claim, and
  • Work closely with both you and the vendor to reach a fair solution, which may include replacement parts, a full replacement, or other remedies offered under the vendor’s warranty.

We understand that issues can be frustrating — that’s why buying from a boutique like ours means you receive one-on-one attention and personalized service. We truly care about your satisfaction and will do everything we can to make it right.

4. Refund Processing

If a return or refund is approved by the vendor:

  • Refunds will be issued only after the vendor receives and inspects the item.
  • Refunds are typically processed to your original form of payment, less any applicable fees.
  • Processing times may vary depending on the vendor’s internal policies.

We will keep you updated every step of the way and ensure your case is handled with transparency and care.

5. Exchanges

In most cases, exchanges follow the same process as returns and must be approved by the vendor.

We can assist in facilitating the exchange if inventory is available.

6. Final Sale Items

The following items are non-refundable and non-returnable:

  • Custom or made-to-order pieces
  • Floor samples and clearance items
  • Gift cards and digital products

7. How to Start a Return or Report a Problem

To initiate a return or report damage, please contact us directly at:

📧 lani@bennettinteriors.com

📞 (239) 465-9675

or visit our boutique at

99 9th St S, Naples, FL 34102

Please include your order number, photos of the product and packaging, and a description of the issue so we can assist promptly.

8. Boutique-Level Customer Care

At Bennett Interiors / Home Philosophies, we are not a mass retailer. Each purchase is handled with care, attention, and respect for your home and investment.

When you shop with us, you’re supporting a boutique that values personal connection and design integrity.

We will always go above and beyond to ensure that your experience reflects the level of service and craftsmanship we stand for.